Questions we get every day
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Prices
Back to topHow much does it cost?
We do not have a standard price list, because every item is custom made. The price depends on the size, the design, and the quantity. Send us your order details and our team will send you a quotation.
Go to the quote formDo you have starting prices?
Only for plaques. You can see it on our Trophies & Plaques page. For everything else, send your order details and we will send a quotation.
See plaque pricesI have a small budget. Can you help?
Yes, tell us your budget. Our team will check if a design can fit it.
Do you give reseller discounts?
It may be possible, depending on the product and the quantity. Our team will check.
Ordering
Back to topHow do I order?
Send us your order details. We make a free mock-up for you to check. When the design is final, we send the final quotation.
See how to orderWhat details do you need?
Your name, contact number, the product, quantity, size, your design or a reference photo, the material you want (if any), the date you need it, and your full address if we will deliver.
Go to the quote formDo you make a mock-up first?
Yes. We make a free layout or mock-up before we make anything, so you can check every detail. The mock-up is only a preview. Real colours, materials, and finish may look a little different.
Can I change the design after I approve it?
Please check the design, size, quantity, and spelling carefully before you approve. Changes after you approve may cost extra.
Time
Back to topHow long will my order take?
Usually 6 to 15 working days, depending on the design and the quantity. We start counting once your down payment is confirmed and the design is final.
Can you make it faster?
Rush orders depend on our schedule. Our team must confirm first. Send your full order details and approved design as early as you can. A rush fee does not mean same-day or next-day release unless our team confirms it.
Payment
Back to topHow do I pay?
Pay a 50% down payment to start. Pay the other 50% when your order is done, before we release it. We accept GCash, LandBank bank transfer, cash, and check. Government orders need no down payment.
How do I pay with GCash?
We send you a QR code when it is time to pay. Please send us your receipt after you pay.
When do you start my order?
We start once your down payment is confirmed.
Pickup and shipping
Back to topCan I pick up my order?
Yes. Pick it up at our shop during shop hours. We agree on the pickup time with you.
Do you deliver or ship?
Yes. We deliver, and we ship through J&T and LBC. You pay the delivery or shipping fee.
Our shop and products
Back to topWhere is your shop?
Purok 5A, Lumbo, Valencia City, Bukidnon. Coming from Valencia City going to CMU, we are about 80 meters after the Nissan showroom. You are welcome to visit our shop.
What are your shop hours?
Sunday to Friday, 8 AM to 5 PM. We are closed on Saturday, but you can still message us.
Where can I see your past work?
See photos of our past work on our Facebook page.
See our photosWhat do you make?
Signage, trophies, plaques, medals, gavels, event souvenirs, name plates, tarpaulin, and high-quality UV print.
See all productsDo you have ready-made items?
No. All our products are custom made. We do not keep ready-made stock.
What do you not make?
We do not do metal engraving, wood carving, or dry seals.
What wood do you use?
Pine and mahogany, depending on what wood is available. Our gavels are made of magkono wood.
Cancellations and refunds
Back to topCan I cancel my order?
Tell us right away. Our team checks each request based on how far your order is. If we already started the design, bought materials, or started making it, we may take out what we already spent. Because every item is custom made, the refund may be small or none.
What if you cannot finish my order?
We will offer the proper remedy under our agreement and consumer protection laws. Approved refunds are processed within a reasonable time, and we explain the amount.
Government buyers
Back to topDo you work with government offices?
Yes. We are PhilGEPS-accredited. We accept inquiries for government projects and procurement.
For government buyersWhat papers can you provide?
Sales invoice, BIR certificate, business permit, PhilGEPS registration (No. 396418), quotation, delivery receipt, and a product mock-up.
Do government orders need a down payment?
No. Government orders do not need a 50% down payment.
Still stuck?
Ask us on Messenger
Tap the chat button. Our assistant answers right away and passes you to our team if needed.
Open MessengerCall or text
0975 646 8710. Sunday to Friday, 8 AM to 5 PM.
Call usVisit our shop
Purok 5A, Lumbo, Valencia City, Bukidnon.
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Got your answer?
Send your details. The mock-up is free, and you don't pay anything yet.